Overview

We want you to be happy with what you buy from Bellae Skin Care. If something is not right, this policy explains exactly where you stand.

Return window

You may return an item within 7 days of delivery, provided it is unopened, unused and still in its original sealed packaging.

What we cannot accept

Skincare is a personal-care category, so for hygiene and safety reasons we cannot accept returns on:

• Products that have been opened, used, or had their seal or shrink-wrap broken
• Items returned more than 7 days after delivery
• Gift cards
• Products damaged by misuse after delivery

Damaged, expired or incorrect items

If your order arrives damaged, past its expiry date, or is simply not what you ordered, email a photo to support@bellaeskincare.pk within 48 hours of delivery. We will arrange a free replacement or a full refund including delivery charges. This applies whether or not the item has been opened.

Authenticity guarantee

Every product we sell is 100% genuine and sourced through authorised channels. If you ever have reason to doubt the authenticity of something you bought from us, contact us and we will refund you in full.

How to start a return

Email support@bellaeskincare.pk with your order number and a photo of the item. We will confirm the return and either arrange a courier pickup or send you the return address. Please do not post anything back before your return is approved.

Refunds

Once we receive and inspect your return, we will email you to confirm approval or rejection. Approved refunds are processed within 7 to 10 working days. Because orders are paid Cash on Delivery, refunds are issued by bank transfer to an account of your choice, or as store credit if you prefer.

Cancellations

You can cancel your order free of charge at any time before it is dispatched. Just email us with your order number.

Return delivery costs

If you are returning an item because you changed your mind, the return courier charge is yours to cover. If the item was damaged, expired or incorrect, we cover it.

Need help?

Email support@bellaeskincare.pk for anything related to refunds and returns. We reply within one working day.