Who we are

Bellae Skin Care is an online skincare retailer based in Lahore, Pakistan. Our website address is https://bellaeskincare.pk. You can reach us at support@bellaeskincare.pk.

What information we collect

When you place an order we collect the information needed to deliver it and to contact you about it: your name, delivery address, phone number and email address. If you create an account, we also store your order history and any addresses you save.

When you contact us by email or through a form on this site, we keep that correspondence so we can follow up on your query.

Like most websites, we automatically collect limited technical information such as your IP address, browser type and the pages you visit. This is used to keep the site secure and to understand how it is used.

How we use your information

• To process, pack and deliver your order
• To contact you about your order, including delivery updates
• To handle returns, refunds and customer support
• To detect and prevent fraudulent orders
• To improve our product range and website

We will only send you marketing emails if you have specifically asked us to. Every marketing email includes an unsubscribe link, and you can opt out at any time.

Payment information

Orders on this site are paid by Cash on Delivery. We do not collect, process or store card numbers, CVV codes or bank details on this website.

Who we share your information with

We share only what is necessary, and only with:

• Courier partners such as TCS and Leopards, who need your name, address and phone number to deliver your parcel
• Our hosting provider, which stores this website and its database
• Authorities, where we are legally required to do so

We do not sell, rent or trade your personal information to anyone.

Cookies

This site uses cookies to keep items in your shopping cart, to remember you if you log in, and to measure how the site is used. You can control cookies through the consent banner shown on your first visit, and through your browser settings. Blocking essential cookies may stop the cart and checkout from working.

How long we keep your data

Order records are kept for as long as needed for accounting, warranty and tax purposes. Account information is kept until you ask us to delete it. Website comments and contact messages are kept indefinitely unless you request removal.

Your rights

You can ask us to show you what personal data we hold about you, correct anything that is wrong, or delete your data entirely. Email support@bellaeskincare.pk and we will respond within 30 days. Note that we may need to keep certain order records even after an account is deleted, where the law requires it.

Security

This site is served over an encrypted HTTPS connection. We use security plugins and access controls to protect the site, but no website can guarantee absolute security. Please choose a strong password and do not share your account details.

Changes to this policy

If we change this policy we will update this page. Please check it from time to time.

Contact

Questions about privacy or your data? Email support@bellaeskincare.pk.